Jekk Ma Ridtx L-Opinjoni Tiegħi, M'għandekx Tistaqsi!

Waħda mill-affarijiet kbar dwar dak li nagħmel hija li tpoġġi lili f'kuntatt ma 'kumpaniji oħra li qabel ħdimt magħhom jew għalihom. Illum irċivejt daqsxejn ta 'aħbarijiet li kienu diżappuntanti, għalkemm.

Madwar xahar ilu, qattajt ftit sigħat nimla stħarriġ komprensiv li ntbagħatli minn waħda mill-kumpaniji li ħdimt għalihom u issa kienet qed taħdem biex tintegra u tbigħ mill-ġdid. Xerred qalbi fil-kumpanija meta kont hemm u għadni nħobb in-nies tagħhom u l-prodotti u s-servizzi tagħhom sal-lum stess. Madankollu, l-istess raġunijiet li tlaqt mill-kumpanija komplew jitfaċċaw hekk kif ħdimna biex terġa 'tbiegħ il-pjattaforma - interface minfuħ, nuqqas ta' karatteristiċi, spiża għolja, eċċ.

Immarkajt l-istedina ta 'l-istħarriġ fil-kaxxa ta' l-inbox tiegħi biex inwieġeb għall-istħarriġ meta stajt niddedika l-ħin. Aktar tard dik il-lejl u l-għada filgħodu, qattajt siegħa jew tnejn tajba nwieġeb l-istħarriġ. B'żona ta 'test miftuħa, jien kont dirett u sal-punt fil-kritika tiegħi. Wara kollox, bħala bejjiegħ mill-ġdid, kien hemm titjib fil-prodott tagħhom my l-aħjar interess. Ma bdejt l-ebda ponn u kont bil-quddiem ħafna fuq dak li ħassejt li l-kwistjonijiet ewlenin kienu. Ġibt ukoll it-talent li kien ħalla l-kumpanija - kienu tilfu ħafna impjegati tajbin.

Għalkemm l-istħarriġ kien anonimu, kont naf li kien hemm identifikaturi tat-traċċar fuq il-proċess tas-sottomissjoni u r-rimarki sinċieri tiegħi jistgħu jiġu identifikati faċilment mill-kumpanija bħala tiegħi. Ma kontx inkwetat dwar xi riperkussjonijiet, huma kienu talbu l-opinjoni tiegħi u jien ridt noffrilhom.

Permezz tad-dwieli llum (hemm dejjem dwieli), Sibt li r-rimarki tiegħi reverbereraw permezz tal-kumpanija u li, fil-qosor, ma kontx milqugħ naħdem mal-kumpanija biex inkompli kwalunkwe relazzjoni.

Ir-riżultat, fl-opinjoni tiegħi, huwa qasir u immatur. Li ħadd ma laħaq miegħi personalment juri nuqqas ta ’professjonaliżmu wkoll. B'xorti tajba għalija, hemm ħafna aktar fornituri ta 'servizzi fis-suq li jistgħu jfornu dak li għandi bżonn għal ħafna inqas flus u ħafna aktar faċli biex nintegrahom. Jien kont qed nittama li ngħin lill-kumpanija l-qadima tiegħi billi nagħti ftit feedback onest u frisk.

Jekk ma ridux l-opinjoni tiegħi, nixtieq li qatt ma talbu. Kien isalvani ftit sigħat mill-ħin tiegħi u s-sentimenti ta 'ħadd ma kienu jweġġgħu. L-ebda inkwiet, għalkemm. Kif jixtiequ, ma nagħmel xejn biex inkompli xi relazzjoni magħhom.

10 Kummenti

  1. 1

    One thing worth pondering here is whether the news you heard is official or just rumor. Offices are horrible places for rumor mongering, it’s quite possible that the people reviewing your submission just flipped out and said some things they shouldn’t have, and somebody nearby heard them and took it as official policy. The rumor then got distorted and transformed from a simple case of listening in to something much worse.

    Of course that’s just speculation 🙂 It’s also possible that you are cut off from whatever company in question you are talking about.

    But I think the question I’d be asking myself at this point is – do I care? If you have sore feelings towards this company (which is sounds like you do in your post), then do you really want to keep working with them anyways?

    • 2

      Thanks for the great feedback, Christian. I definitely wouldn’t have posted had I had any doubts regarding it being rumor or fact. It’s, indeed, a fact.

      The lesson for any company is that, if you’re not prepared to get very negative feedback, don’t send out a survey that solicits it!

  2. 3
    • 4

      Ross, that may be the best comment ever. I suppose what I learned is that many companies only pledge allegiance to the dollar and not their employees nor their customers.

      I don’t own shares in the company and I owe them nothing, so I shouldn’t be taking this personally. I’ll get over it quick enough and find a company that does want to listen.

  3. 5

    I think the real problem is that the company doesn’t understand the value of getting some straight forward, hard-hitting feedback. As Doug said, if you’re not interested in hearing the good with the bad, then don’t ask someone that might be honest with you. If all you’re looking for is good, positive, warm, fuzzy feedback. Then hand-pick the customers/clients you want feedback from, call them up and ask “What do you like about us?” One question, that’s it, because in reality that’s all it sounds like you’re really interested in hearing anyway.

    Forget about the fact that you might have a customer that knows a little bit about the service you’re trying to sell and what it means to actually use its fullest capabilities. The customer you’re ignoring might be the one that’s intelligent enough to know what questions should be asked by all customers and aren’t because 95% of them don’t know anything other than what you tell them about your own service.

    If you don’t want to fix or improve what you’ve got and make it better, don’t waste our time. There’s plenty of other services like yours we can “monkey” around with instead.

  4. 6

    No matter how negative the feedback the company should be taking it as an opportunity for improvement. You gave them exactly what they asked for they should be happy to get it.

    If they feel it is unjustified, ignore the bad and work on the good.

    All in all it is pretty poor behavior to ask for an anonymous opinion and then hold it against you.

    Why would I alienate someone that is reselling my product?

  5. 7

    I think this brings up a bigger issue. Companies need to be careful in what they say about people who are extremely active in social media (like yourself). They need to treat bloggers the same way they would treat a journalist. If they’re soliciting your opinion, they need to either use it as constructive criticism or ignore it. The worst thing they could have done is to let it get posted in your blog that they treated you like that. It doesn’t reflect well upon them at all.

    • 8

      I suppose that’s true to some extent, Colin. I surely don’t want folks afraid of doing business with me in the event something bad happens and I might blog about it, though. As you notice above, I never actually mention who it is and I wouldn’t ever do that.

      Some of my closest friends work for businesses and I wouldn’t ever maliciously attempt to hurt their business – but I will continue to be honest when asked.

  6. 9
  7. 10

    Same is true when someone asks any question, ie “what’s the difference between Indy &. . . . ” A real question I was asked recently. I avoided the answer because I knew it might be offensive to the asker. However, when it was asked the 2nd time, I responded & sure enough. . . the asker found it “offensive”. Even though the answer was absolutely factual.

    If we don’t want to hear the answer – to any question – then don’t ask in the 1st place.

What do you think?

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